Our Policy.
Garden Gateway Inc. - Terms and Conditions
1. Introduction
Welcome to Garden Gateway Inc., where we are passionate about providing expert gardening, lawn care, and landscaping services. Our team is committed to delivering quality, reliability, and satisfaction with every project. By accessing our website or utilizing our services, you acknowledge and agree to the terms set forth in this agreement.
These Terms and Conditions govern your use of our website, services, and any interactions with Garden Gateway Inc.. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services. Please take the time to read through these terms and conditions thoroughly to understand your rights and obligations as a customer.
2. Privacy Policy
At Garden Gateway Inc., we take your privacy seriously and are committed to safeguarding the personal data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services.
2.1 Information We Collect
To provide our gardening and landscaping services, we may collect the following types of information:
Personal Information: We collect your name, address, phone number, email address, payment information, and other relevant details when you book a service, request a consultation, or subscribe to our communications.
Usage Data: As you interact with our website, we may automatically collect certain technical information, including IP addresses, browser type, device type, and browsing history. This data helps us understand how users engage with our website, which allows us to improve functionality and user experience.
Cookies: Our website uses cookies to enhance your experience, store login information, and track website usage. Cookies allow us to customize content based on your preferences and improve site performance. You can manage your cookie preferences via your browser settings, but please note that disabling cookies may affect your experience on our site.
2.2 How We Use Your Information
We use the information collected for the following purposes:
Service Delivery: We use your information to confirm and schedule services, process payments, and fulfill service requests.
Customer Support: Your contact information allows us to communicate with you regarding service inquiries, changes to appointments, or follow-up questions.
Marketing and Promotions: We may use your email address to send promotional offers, newsletters, or updates regarding our services. You have the option to unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.
Website Improvement: Usage data helps us analyze site traffic, optimize website performance, and understand user behavior so that we can continually enhance the user experience.
2.3 Data Protection and Security
We take the protection of your personal data seriously and employ appropriate technical, organizational, and physical measures to safeguard your information from unauthorized access, use, alteration, or destruction. However, please note that while we implement industry-standard security measures, no method of data transmission or storage is entirely foolproof. By using our services, you acknowledge and accept this inherent risk.
2.4 Sharing of Information
We will not sell, rent, or lease your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, marketing platforms, and email services. All third parties are required to maintain confidentiality and use your information solely for the purpose of providing services on our behalf.
2.5 Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to have your data removed from our records, you can request to be deleted from our system by contacting us directly.
3. Terms of Service
These Terms of Service outline the rules and regulations that apply when you use the services offered by Garden Gateway Inc.. By booking a service, accessing our website, or interacting with us in any way, you agree to these terms. We may update these terms from time to time, and any such changes will be posted on our website.
3.1 Service Availability
Garden Gateway Inc. provides gardening, lawn care, and landscaping services within the service areas listed on our website. We reserve the right to modify service areas or discontinue services at any time, without prior notice. Please refer to the service area map or contact us to confirm whether we provide services in your location.
3.2 Booking and Scheduling
To book a service, customers must submit a request via our online booking system, phone call, or email. By confirming a booking, you agree to provide accurate, complete, and current information about the property and the requested services.
Once your booking is confirmed, we will send you a confirmation email with the scheduled time and date. If there are any issues or conflicts with scheduling, we will notify you in advance.
3.3 Payment Terms
Full payment for services is required at the time of service, unless otherwise specified in the service agreement. We accept payments through a variety of secure methods, including credit/debit cards, online payments, and bank transfers for large projects.
In some cases, we may require a deposit for certain services, particularly for large or custom landscaping projects. This deposit will be outlined in the service agreement and will be credited toward the total cost of the service.
3.4 Customer Obligations
Customers are responsible for ensuring that the service area is accessible and safe for our gardening team. This includes clearing any obstacles, ensuring that gates and fences are open, and informing us of any potential hazards (such as animals, power lines, or hidden sprinkler systems). Failure to do so may result in delays or additional charges for preparing the site.
3.5 Service Delivery
We strive to complete all services on time and to the highest standards of quality. However, factors such as inclement weather, equipment malfunction, or unexpected events may cause delays. In the event of such delays, we will notify you promptly and work with you to reschedule.
4. Cancellation, Refunds, and Rescheduling Policy
We understand that plans can change. If you need to cancel or reschedule a service, please notify us as soon as possible.
4.1 Cancellations
Cancellations must be made at least 24 hours before the scheduled service time. If a cancellation is made less than 24 hours before the service, a cancellation fee of 20% of the total service cost will apply. This fee helps cover administrative costs and any scheduling disruption.
4.2 Rescheduling
If you need to reschedule a service, we request that you provide at least 24 hours’ notice. We will do our best to accommodate your new preferred time, but availability will depend on our schedule. In some cases, rescheduling may incur additional charges, especially for services requiring specialized equipment or personnel.
4.3 Refunds
If you are dissatisfied with the service you received, please contact us immediately. We will work with you to resolve any issues, which may include offering a partial refund or providing a redo of the service at no additional charge. Refunds are evaluated on a case-by-case basis and are at the sole discretion of Garden Gateway Inc..
5. Liability and Indemnification
5.1 Limitation of Liability
While we aim to provide high-quality services, Garden Gateway Inc. will not be held liable for any indirect, incidental, or consequential damages, including but not limited to property damage, plant damage, or personal injury, unless caused directly by our negligence or intentional misconduct.
Our liability is limited to the total amount paid for the service in question, and we are not liable for any damages that occur as a result of external factors such as weather conditions, acts of nature, or pre-existing conditions at the property.
5.2 Indemnification
By using our services, you agree to indemnify and hold harmless Garden Gateway Inc., its owners, employees, and contractors from any claims, damages, losses, or expenses arising out of your use of our services, except for cases where liability is a result of our own negligence.
6. Intellectual Property
The content on our website, including logos, images, text, graphics, and design, is owned by Garden Gateway Inc. or our partners and is protected by copyright laws. You may not use or reproduce any of our content without our express written consent.
7. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the revised terms will take effect immediately upon posting. It is your responsibility to review these terms periodically to stay informed of any updates.
8. Contact Information
If you have any questions about these Terms and Conditions or any of our services, please feel free to contact us:
Email: info@gardengatewayinc.com
Phone: (213) 642-5465
Website: www.gardengatewayinc.com